Terms Of Servıce / Terms Condıtıons

TERMS OF SERVICE / TERMS & CONDITIONS

Welcome to SovaraCraft.

These Terms of Service / Terms & Conditions ("Terms") govern your access to and use of the SovaraCraft website, online store, products, services, content, features, and related services (collectively, the "Services").

The Services are operated by SOVARACRAFT LTD, a company established in the United Kingdom ("SovaraCraft," "we," "us," or "our").

Our online store is powered by Shopify.

By accessing our website, placing an order, purchasing a product, or otherwise using our Services, you agree to these Terms and any policies incorporated into them by reference.

Please read these Terms carefully before using our Services.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms limits or excludes any mandatory consumer rights that cannot legally be limited or excluded.

1. ABOUT US

The Services are operated by:

SOVARACRAFT LTD

Country of Establishment: United Kingdom
Registered Office: [REGISTERED OFFICE ADDRESS, UNITED KINGDOM]
Customer Support Email: sovaracraft@gmail.com

For questions regarding these Terms, an order, or our Services, please contact:

sovaracraft@gmail.com

2. ELIGIBILITY & AGE REQUIREMENT

Our Services are intended for individuals who are 18 years of age or older.

By placing an order through our website, you confirm that:

  • You are at least 18 years old;

  • You have the legal capacity to enter into a binding contract;

  • The information you provide is accurate and complete;

  • You are authorized to use the payment method provided.

If you are purchasing on behalf of a company or another legal entity, you represent that you have authority to bind that entity to these Terms.

3. OUR ONLINE STORE

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce platform that enables us to offer and sell our products and Services.

Your use of certain Shopify-powered features may also be subject to applicable Shopify terms and privacy practices.

Our relationship with you as the seller of products offered directly by SovaraCraft is governed by these Terms and applicable law.

4. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colors, materials, features, availability, and other information displayed on our website are accurate.

However, reasonable variations may occur.

For example:

  • Colors may appear differently depending on your screen or device;

  • Packaging may change;

  • Product appearance may vary slightly;

  • Manufacturers may update packaging or minor product specifications;

  • Handmade or naturally derived products may contain reasonable variations;

  • Product dimensions may be subject to reasonable measurement tolerances.

Such reasonable variations do not affect any mandatory rights you may have where a product is materially different from its description or otherwise does not conform to the contract.

We reserve the right to update product information where reasonably necessary.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your shopping cart does not reserve that product.

A product may become unavailable after you place an order because of:

  • Inventory changes;

  • Stock synchronization delays;

  • High demand;

  • Technical errors;

  • Supply limitations;

  • Product discontinuation;

  • Other circumstances affecting availability.

If we cannot supply a product you ordered, we will notify you and, where appropriate, cancel the affected item or order and refund amounts paid for the unavailable product.

6. PRICES

Product prices are displayed on our website in the applicable currency.

Prices may vary depending on:

  • Market;

  • Country;

  • Currency;

  • Applicable taxes;

  • Promotions;

  • Commercial conditions.

We may change prices at any time before an order is placed.

A price change will not normally affect an order after a binding contract for that order has been formed, except where permitted by applicable law or where an obvious pricing error applies as described below.

Applicable shipping costs, taxes, duties, or other charges will be displayed or explained where required by law.

7. PRICING & TYPOGRAPHICAL ERRORS

Despite our reasonable efforts, products may occasionally be displayed with an incorrect price or incorrect information due to:

  • Typographical errors;

  • Technical errors;

  • System errors;

  • Currency conversion errors;

  • Incorrect data;

  • Other genuine mistakes.

If we discover an obvious error before a binding contract has been formed, we may correct the error and ask whether you wish to proceed at the correct price.

If applicable law permits cancellation because of an obvious error after an order has been placed, we may cancel the affected order and refund any amount paid.

We will not rely on this provision to unfairly alter a correctly agreed price after a contract has been formed.

8. TAXES

Prices may include or exclude applicable taxes depending on:

  • Your location;

  • Product location;

  • Applicable tax rules;

  • Checkout configuration;

  • Order value;

  • Applicable marketplace or ecommerce requirements.

Where required, applicable taxes will be calculated or displayed during checkout.

You are responsible for providing accurate information necessary to determine applicable taxes.

Nothing in these Terms changes any tax obligations that applicable law places on SOVARACRAFT LTD.

9. CUSTOMS, IMPORT DUTIES & INTERNATIONAL CHARGES

Orders delivered internationally may be subject to:

  • Import VAT;

  • Customs duties;

  • Import taxes;

  • Customs clearance charges;

  • Brokerage charges;

  • Carrier handling fees;

  • Other governmental charges.

Whether these charges apply depends on factors including:

  • Destination country;

  • Product;

  • Product origin;

  • Shipment value;

  • Applicable customs and tax rules.

Where duties or taxes are collected at checkout, this will generally be indicated during the purchasing process.

Where charges are not collected by us, they may be collected by customs authorities, carriers, or other relevant parties.

Where permitted by applicable law and properly disclosed before purchase, the customer may be responsible for such charges.

For additional information, please review our Shipping & Delivery Policy.

10. PAYMENT METHODS

We may accept payment through methods including:

  • Shopify Payments;

  • PayPal;

  • Stripe;

  • Shop Pay;

  • Supported credit and debit cards;

  • Other payment methods displayed during checkout.

Available payment methods may vary by country, device, currency, or order.

11. PAYMENT AUTHORIZATION

By providing payment information, you represent that:

  • You are authorized to use the selected payment method;

  • The information you provide is accurate;

  • You authorize the applicable amount to be charged in connection with your order.

Payments may be subject to authorization, authentication, fraud screening, and security checks.

An order may be delayed or declined if payment authorization cannot be completed.

12. FRAUD PREVENTION

We and our payment service providers may conduct reasonable fraud and security checks.

Where reasonably necessary, we may:

  • Request additional information;

  • Request confirmation of order details;

  • Request reasonable identity or payment verification;

  • Delay fulfillment while reviewing suspicious activity;

  • Reject or cancel an order where there is a reasonable basis to suspect fraud, unauthorized payment, or unlawful activity.

Any such action will be taken subject to applicable law and will not affect mandatory consumer rights.

13. PLACING AN ORDER

When you place an order, you are making an offer to purchase the products in your cart subject to these Terms.

Before submitting an order, you are responsible for reviewing:

  • Products;

  • Quantities;

  • Sizes;

  • Colors;

  • Variations;

  • Shipping address;

  • Billing information;

  • Contact details;

  • Delivery method;

  • Total price.

You should correct any errors before completing checkout.

The checkout interface will clearly indicate when placing an order creates an obligation to pay.

14. ORDER CONFIRMATION & CONTRACT FORMATION

After you submit an order, we may send an automated order confirmation email.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it if the applicable purchasing process makes this distinction clear.

A binding sales contract will generally be formed when we accept your order, which may occur when we confirm acceptance, begin fulfillment, dispatch the product, or otherwise communicate acceptance, depending on the circumstances and applicable law.

If we cannot accept your order, we will notify you and refund any applicable amount already collected.

We will provide confirmation of the contract in a form that can be retained where required by applicable law.

15. RIGHT TO REFUSE OR CANCEL ORDERS

Subject to applicable law, we may refuse or cancel an order where there is a legitimate reason, including:

  • Product unavailability;

  • Payment failure;

  • Suspected fraud;

  • Unauthorized payment;

  • Obvious pricing error;

  • Incorrect product information;

  • Shipping restrictions;

  • Legal or regulatory restrictions;

  • Suspected commercial resale contrary to a stated product restriction;

  • Abuse of promotions;

  • Technical errors.

If we cancel an order after payment has been collected, we will refund the applicable amount unless there is a lawful reason not to do so.

We will not exercise this right in a way that unlawfully discriminates against customers or removes mandatory consumer rights.

16. ORDER CHANGES & CANCELLATIONS

We begin processing orders as quickly as possible.

If you wish to change or cancel an order, contact us as soon as possible at:

sovaracraft@gmail.com

We will make reasonable efforts to accommodate your request.

However, once processing or fulfillment has begun, we may be unable to stop or modify the order.

An order may have entered fulfillment even if tracking information has not yet been generated.

If cancellation is no longer possible, you may have the right to return the product after delivery in accordance with our Return & Refund Policy and applicable consumer law.

17. STATUTORY CANCELLATION RIGHTS

Consumers purchasing online may have statutory cancellation or withdrawal rights under applicable consumer protection laws.

For example, eligible consumers in the United Kingdom generally have a statutory right to cancel many online purchases within 14 days after receiving the goods, subject to applicable exceptions.

SovaraCraft's Return & Refund Policy currently provides a 15-day return request period for eligible products.

Where applicable law provides rights that are more favorable than our contractual policy, those mandatory statutory rights will apply.

You do not need to surrender a statutory right in order to use our Services.

For information about returns and cancellations, please review our Return & Refund Policy.

18. EXCEPTIONS TO CANCELLATION RIGHTS

Certain products may be excluded from statutory or contractual change-of-mind cancellation rights where applicable law permits.

Depending on the circumstances, examples may include:

  • Personalized products;

  • Customized products;

  • Made-to-order products;

  • Products manufactured to customer specifications;

  • Certain sealed hygiene products once unsealed;

  • Certain intimate products;

  • Certain sealed cosmetics or personal-care products once opened;

  • Perishable products;

  • Certain digital content;

  • Other products legally exempt from cancellation rights.

An exception to a change-of-mind cancellation right does not automatically remove rights relating to products that are faulty, damaged, incorrectly supplied, or not as described.

19. RETURNS & REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

For eligible products, our general return request period is 15 days from receipt, subject to product-specific conditions and applicable law.

Damaged, defective, incorrect, or incomplete orders should generally be reported to us within 7 days of delivery so that we can investigate promptly.

However, this notification period does not remove any longer mandatory rights or remedies that applicable consumer law gives you in relation to faulty or non-conforming goods.

Before returning a product, please contact:

sovaracraft@gmail.com

Do not return products to the address printed on the original shipping package unless specifically instructed to do so.

20. REFUNDS

Approved refunds will generally be issued to the original payment method.

Processing time after a refund is issued may depend on:

  • Your bank;

  • Card issuer;

  • Payment provider;

  • Country;

  • Payment method.

Our Return & Refund Policy provides additional information regarding refund processing.

Nothing in these Terms limits statutory refund rights.

21. SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms.

Products may be shipped from different fulfillment locations.

As a result:

  • Products in one order may arrive separately;

  • Different products may have different delivery times;

  • Different carriers may be used;

  • Tracking information may be issued separately.

Estimated delivery times are estimates unless a delivery date has expressly been agreed as guaranteed.

We will comply with applicable legal delivery obligations.

22. DELIVERY INFORMATION

You are responsible for providing accurate and complete delivery information.

This includes:

  • Full name;

  • Street address;

  • Apartment or unit number where applicable;

  • City;

  • State/province/region;

  • Postal or ZIP code;

  • Country;

  • Telephone number where reasonably required.

If you notice an error, contact us immediately at:

sovaracraft@gmail.com

We will attempt to correct the information before fulfillment, but we cannot guarantee that changes can be made once processing has begun.

23. DELIVERY DELAYS

Delivery may occasionally be delayed because of circumstances such as:

  • Customs processing;

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • Peak shopping periods;

  • Transportation disruptions;

  • Industrial action;

  • Border or customs delays;

  • Events outside our reasonable control.

We will not use this provision to exclude responsibility where applicable consumer law gives you a remedy for delayed delivery.

If an order significantly exceeds its estimated delivery period, please contact:

sovaracraft@gmail.com

24. RISK OF LOSS

Risk in products passes to the customer at the point required by applicable law.

For UK consumer purchases, this generally means that risk remains with the trader until the goods come into the physical possession of the consumer or a person identified by the consumer to take possession, subject to applicable exceptions.

Nothing in these Terms transfers risk to a consumer earlier than permitted by mandatory law.

25. PRODUCTS MUST CONFORM TO THE CONTRACT

It is our responsibility to supply products that meet applicable mandatory consumer rights.

Where UK consumer law applies, goods must generally be:

  • As described;

  • Of satisfactory quality;

  • Fit for their intended purpose where applicable.

Nothing in these Terms excludes or restricts these statutory rights.

If you believe a product does not meet applicable legal requirements, contact:

sovaracraft@gmail.com

26. PRODUCT WARRANTIES

Some products may be accompanied by a manufacturer's or brand warranty.

Where a separate warranty applies, details may be provided with the product or made available upon request.

Any voluntary manufacturer or commercial warranty is in addition to, and does not replace, mandatory consumer rights.

Unless expressly stated, SOVARACRAFT LTD does not create an additional commercial warranty beyond rights provided by law and any expressly stated product warranty.

27. PROMOTIONS, DISCOUNTS & COUPON CODES

We may offer:

  • Discount codes;

  • Promotional prices;

  • Limited-time offers;

  • Free shipping offers;

  • Bundles;

  • Gifts with purchase;

  • Other promotions.

Promotions may be subject to additional conditions.

Unless otherwise stated:

  • Promotions cannot necessarily be combined;

  • Promotional codes may have expiration dates;

  • Codes may be limited to particular products or regions;

  • Codes may be limited to one use per customer or order;

  • Promotions may end at the stated time;

  • Promotions may be subject to stock availability.

We will present promotional conditions honestly and transparently and will not use these Terms to retrospectively change a promotion after a customer has entered into a binding contract.

28. PROMOTIONAL ABUSE

We may reject the use of a promotional offer where we reasonably determine that the promotion has been obtained or used through:

  • Fraud;

  • Automated abuse;

  • Manipulation;

  • Duplicate accounts or identities used to evade stated limits;

  • Unauthorized distribution of restricted codes;

  • Other conduct clearly contrary to the stated promotional terms.

This provision does not affect legitimate use of promotions.

29. GIFT CARDS

If gift cards are offered, additional gift card terms may apply.

Gift cards:

  • May have restrictions required by law;

  • May not be redeemable for cash except where required by law;

  • May be subject to applicable expiration rules;

  • Must not be used for fraudulent purposes.

Applicable gift card terms will be displayed where relevant.

30. CUSTOMER ACCOUNTS

SovaraCraft does not currently require customers to create a traditional customer account in order to purchase products.

If customer account functionality is introduced in the future, additional account-related terms may apply.

Customers remain responsible for protecting any order information, access links, or credentials provided to them.

31. ACCEPTABLE USE OF OUR WEBSITE

You may use our website only for lawful purposes.

You must not use the Services to:

  • Violate applicable laws;

  • Commit fraud;

  • Infringe intellectual property rights;

  • Transmit malicious software;

  • Attempt unauthorized access to our systems;

  • Interfere with website security;

  • Scrape or extract website data through unauthorized automated means where prohibited by law;

  • Impersonate another person;

  • Submit false information;

  • Abuse payment systems;

  • Manipulate promotions;

  • Engage in activity designed to damage our website or business;

  • Use our Services for unlawful purposes.

32. PROHIBITED TECHNICAL ACTIVITIES

You must not knowingly:

  • Introduce viruses, malware, ransomware, worms, Trojan horses, or malicious code;

  • Attempt to gain unauthorized access to servers or systems;

  • Circumvent security measures;

  • Conduct unauthorized penetration testing;

  • Launch denial-of-service attacks;

  • Interfere with the normal operation of our website;

  • Attempt to obtain another customer's personal information.

We may take reasonable action to protect our Services against such activity.

33. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content made available through the SovaraCraft website may be owned by, licensed to, or lawfully used by SOVARACRAFT LTD or relevant rights holders.

This may include:

  • SovaraCraft branding;

  • Logos;

  • Website design;

  • Text;

  • Graphics;

  • Product presentation;

  • Videos;

  • Photographs;

  • Icons;

  • Layouts;

  • Software elements;

  • Marketing content.

Nothing in these Terms transfers ownership of intellectual property rights to you.

34. LIMITED PERMISSION TO USE THE WEBSITE

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use our website for lawful personal shopping purposes.

Unless permitted by law or expressly authorized by us, you may not:

  • Reproduce substantial website content;

  • Redistribute our proprietary content;

  • Sell or commercially exploit our proprietary content;

  • Remove copyright or trademark notices;

  • Misrepresent our content as your own.

This section does not restrict rights that applicable law gives you.

35. TRADEMARKS

The SovaraCraft name, logo, branding, and associated marks may be protected by applicable intellectual property laws.

Third-party trademarks displayed on our website remain the property of their respective owners.

The display of third-party brands does not transfer ownership of those trademarks to SOVARACRAFT LTD.

36. THIRD-PARTY SERVICES

Our Services may interact with third-party services, including:

  • Shopify;

  • Payment providers;

  • Shipping services;

  • Analytics providers;

  • Advertising platforms;

  • Social media platforms;

  • Other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent acts or omissions of third parties where responsibility does not legally rest with us.

This provision does not remove responsibility that applicable consumer law places on us as the seller.

37. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

A link does not necessarily mean that we endorse or control that third-party website.

We are not responsible for third-party content, privacy practices, or independent services.

You should review applicable third-party terms before using those services.

38. CUSTOMER REVIEWS & USER CONTENT

If we allow customers to submit reviews, photographs, comments, testimonials, or other content ("User Content"), you remain responsible for the content you submit.

You must not submit content that:

  • Is knowingly false or misleading;

  • Is unlawful;

  • Infringes another person's rights;

  • Contains malicious software;

  • Contains unlawful threats or harassment;

  • Contains personal information you are not authorized to disclose.

Where you voluntarily submit User Content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content for operating and promoting our Services, subject to applicable law and any permissions presented when the content is submitted.

You retain ownership of your User Content.

39. REVIEW MODERATION

We may moderate or remove User Content where reasonably necessary because it:

  • Violates applicable law;

  • Contains spam;

  • Contains malicious content;

  • Infringes rights;

  • Contains personal or confidential information;

  • Is unrelated to the product or Service;

  • Violates these Terms.

We will not knowingly manipulate reviews in a manner that falsely represents genuine customer feedback.

40. PRIVACY & PERSONAL INFORMATION

Our collection and processing of personal information is described in our Privacy Policy.

Our Privacy Policy forms an important part of your relationship with SovaraCraft and explains matters including:

  • Information we collect;

  • How information is used;

  • Cookies;

  • Analytics;

  • Advertising technologies;

  • Data sharing;

  • International transfers;

  • Data retention;

  • Privacy rights.

For privacy questions, contact:

sovaracraft@gmail.com

41. COOKIES

Our website uses cookies and similar technologies.

Details regarding cookies, analytics technologies, advertising technologies, and privacy preferences are explained in our Privacy Policy and applicable cookie controls.

Where consent is required by law for non-essential cookies, we will use applicable consent mechanisms.

42. MARKETING COMMUNICATIONS

We may send marketing emails where you have consented or where otherwise permitted by applicable law.

You may unsubscribe at any time using the unsubscribe link contained in marketing communications.

You may also contact:

sovaracraft@gmail.com

Unsubscribing from marketing will not prevent transactional communications necessary to process an order or provide customer support.

43. SERVICE AVAILABILITY

We aim to keep our website available and functioning correctly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance;

  • Security updates;

  • Technical problems;

  • Hosting interruptions;

  • Network failures;

  • Circumstances outside our reasonable control.

We may reasonably modify, maintain, or update the website.

Nothing in this section limits rights you may have concerning a purchase already made.

44. CHANGES TO PRODUCTS OR SERVICES

We may add, remove, update, or discontinue products before a purchase is made.

Changes to our future product range do not affect products already purchased under a binding contract.

Where a product ordered becomes unavailable, we will handle the situation in accordance with these Terms and applicable consumer law.

45. INFORMATION ON OUR WEBSITE

We make reasonable efforts to maintain accurate website information.

General editorial, educational, styling, sizing, or informational content is provided to assist customers but should be considered together with the specific product description.

Nothing in this section allows us to avoid responsibility for material product information that applicable law requires to be accurate.

46. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded;

  • Fraud or fraudulent misrepresentation;

  • Breach of mandatory consumer rights;

  • Goods that are not as described where applicable law provides a remedy;

  • Goods that are not of satisfactory quality where applicable law provides a remedy;

  • Any other liability that cannot legally be excluded or limited.

For consumers, any limitation of liability in these Terms applies only to the extent permitted by applicable law.

47. BUSINESS LOSSES

If you purchase products wholly or mainly for personal consumer purposes, we are not responsible for business losses that were not within the scope of the consumer transaction, to the extent permitted by applicable law.

Nothing in this section limits mandatory consumer rights.

48. EVENTS OUTSIDE OUR REASONABLE CONTROL

We may experience delays or disruption caused by events outside our reasonable control, such as:

  • Natural disasters;

  • Extreme weather;

  • War;

  • Civil unrest;

  • Government action;

  • Border closures;

  • Customs disruptions;

  • Transportation failures;

  • Major carrier disruptions;

  • Widespread internet or telecommunications failures;

  • Other events that could not reasonably have been prevented.

Where such events affect an existing consumer contract, we will handle the situation in accordance with applicable consumer law.

This clause does not automatically remove rights relating to cancellation, refund, or delivery where those rights are mandatory.

49. INDEMNITY

To the extent permitted by applicable law, business users may be responsible for losses reasonably arising from their unlawful misuse of our Services or infringement of third-party rights.

This provision is not intended to impose an unfair indemnity obligation on consumers or remove statutory consumer protections.

50. COMPLAINTS

If you have a complaint regarding:

  • An order;

  • Product;

  • Delivery;

  • Return;

  • Refund;

  • Payment;

  • Customer service;

  • Our website;

please contact:

SovaraCraft Customer Support
Email: sovaracraft@gmail.com

Please provide:

  • Your name;

  • Order number where applicable;

  • Description of the issue;

  • Relevant evidence or photographs.

We will make reasonable efforts to investigate and respond.

51. CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with an order, we encourage you to contact us at:

sovaracraft@gmail.com

so that we have an opportunity to investigate and resolve the matter.

Nothing in these Terms prevents you from exercising any lawful rights available through your card issuer, payment provider, bank, or applicable consumer law.

52. GOVERNING LAW

These Terms and our relationship with you are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply in the country where you live.

If you are a consumer, this choice of law does not deprive you of mandatory protections provided by the law of your habitual residence where those protections apply regardless of contractual choice of law.

53. JURISDICTION

Subject to applicable mandatory consumer law, disputes relating to these Terms may be brought before the courts of England and Wales.

If you are a consumer residing outside England and Wales, you may also have the right to bring proceedings in the courts available to you under applicable consumer and jurisdiction rules.

Nothing in these Terms requires a consumer to waive a mandatory right to use a court or dispute mechanism available under applicable law.

54. SEVERABILITY

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

55. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Similarly, any delay in exercising a right does not constitute a waiver where applicable law permits that right to be exercised later.

56. TRANSFER OF RIGHTS

We may transfer our rights or obligations under these Terms as part of a legitimate business transfer, restructuring, merger, acquisition, or similar transaction, subject to applicable law.

Any such transfer will not reduce mandatory consumer rights.

Consumers may transfer rights where applicable law permits.

57. ENTIRE AGREEMENT

These Terms, together with the policies and information incorporated by reference, form the contractual framework governing your use of our Services and purchases from us, subject to mandatory law.

Relevant policies include:

  • Return & Refund Policy

  • Shipping & Delivery Policy

  • Privacy Policy

  • Cookie preferences and notices

  • Product-specific terms displayed before purchase where applicable

If a specific product term conflicts with these general Terms, the more specific term may apply to that product, except where doing so would reduce mandatory consumer rights.

58. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our business;

  • Services;

  • Products;

  • Technology;

  • Payment methods;

  • Legal requirements;

  • Regulatory guidance.

The current version will be published on our website with an updated "Last Updated" date.

Changes will generally apply prospectively.

We will not use a later change to these Terms to retrospectively remove mandatory rights or materially alter an already concluded consumer contract where doing so would be unlawful.

59. CONSUMER RIGHTS

Nothing in these Terms limits, excludes, or replaces mandatory rights provided to consumers under applicable law.

Depending on your location, these may include rights relating to:

  • Cancellation;

  • Returns;

  • Refunds;

  • Faulty goods;

  • Goods not as described;

  • Delivery;

  • Product conformity;

  • Warranties;

  • Unfair contract terms;

  • Payment disputes.

Where these Terms conflict with a mandatory consumer protection law that applies to your purchase, the mandatory law will prevail.

60. CONTACT INFORMATION

If you have questions about these Terms or your order, please contact:

SOVARACRAFT LTD

Trading Name: SovaraCraft
Country of Establishment: United Kingdom
Registered Office: [REGISTERED OFFICE ADDRESS, UNITED KINGDOM]
Customer Support Email: sovaracraft@gmail.com

For order-related inquiries, please include your order number whenever possible.

SOVARACRAFT LTD
Terms of Service / Terms & Conditions