Return Policy
RETURN & REFUND POLICY
At SovaraCraft, customer satisfaction is important to us. We work with a network of brands, suppliers, fulfillment partners, and warehouses located in different countries and regions.
Because products may be fulfilled by different partners, return addresses, procedures, and product-specific return conditions may vary. This Return & Refund Policy explains how return requests, refunds, damaged products, incorrect orders, cancellations, and other order-related issues are handled.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
1. 15-Day Return Request Period
For eligible products, you may request a return within 15 days of receiving your order.
The 15-day period begins on the date the order is recorded as delivered to you.
To request a return, please contact our customer support team at:
Email: sovaracraft@gmail.com
Please include your order number and the reason for your return request.
Submitting a return request does not automatically mean that the product is eligible for return. Certain products, brands, categories, or fulfillment partners may have additional return requirements or restrictions.
We will review your request and provide return instructions if the return is approved.
Please do not send any product back before receiving return authorization and instructions from us.
Unauthorized returns may be refused and may not qualify for a refund.
2. Return Eligibility
To qualify for a standard return, the product must generally:
- Be returned within the applicable return period;
- Be unused and unworn;
- Be in the same condition in which it was received;
- Be clean and free from signs of use;
- Have all original tags and labels attached where applicable;
- Include all original accessories, manuals, components, gifts, and promotional items;
- Be returned in its original packaging where reasonably applicable;
- Have no signs of washing, alteration, modification, misuse, or customer-caused damage;
- Meet any additional return requirements applicable to that particular product.
We may request photographs or other information before authorizing a return.
Products that do not meet the applicable return conditions may not qualify for a full refund.
3. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order as soon as possible after delivery.
If your product arrives:
- Damaged;
- Defective;
- Broken;
- Incorrect;
- Incomplete;
- With missing parts or accessories;
- In the wrong size, color, model, or variation due to a fulfillment error;
- Significantly different from what was ordered;
please contact us within 7 days of delivery.
Please provide:
- Your order number;
- Your full name;
- A clear description of the problem;
- Clear photographs of the product;
- Photographs of the outer and inner packaging where relevant;
- A photograph of the shipping label where relevant;
- Photographs showing the damage, defect, or incorrect item;
- Video evidence where reasonably necessary to demonstrate the problem.
Please keep the affected product, packaging, labels, and accessories until the claim has been resolved.
Depending on the circumstances, we may provide an appropriate resolution such as:
- Replacement;
- Reshipment;
- Full refund;
- Partial refund;
- Replacement parts;
- Store credit where agreed with you;
- Another appropriate resolution.
In certain cases, returning a damaged, defective, or incorrect product may not be necessary.
Please do not discard, destroy, repair, modify, or return the affected product until we have reviewed your claim and provided instructions.
4. Change-of-Mind Returns
Eligible products may be returned within the 15-day return request period if you simply change your mind.
However, change-of-mind returns are not available for every product.
Because SovaraCraft works with multiple brands and fulfillment partners, certain products may have product-specific restrictions.
Examples of change-of-mind reasons include:
- You no longer want the product;
- You ordered the wrong size;
- You selected the wrong color;
- You selected the wrong model or variation;
- The product does not suit your personal preference;
- You accidentally ordered the wrong item.
Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
The product must meet the return eligibility requirements described in this policy.
5. Clothing, Footwear & Fashion Items
For eligible clothing, footwear, bags, accessories, and fashion products, please take particular care when trying on the item.
Products must generally be:
- Unworn except for reasonable fitting;
- Unwashed;
- Unaltered;
- Free from stains;
- Free from perfume, deodorant, cosmetics, smoke, or other odors;
- Free from damage;
- Returned with original tags attached;
- Returned with original packaging where applicable.
Products showing signs of actual use beyond what is reasonably necessary to inspect or try the item may not qualify for a full refund, subject to applicable consumer law.
We strongly recommend reviewing the size guide on the relevant product page before ordering.
6. Non-Returnable or Restricted Products
Certain products may be excluded from change-of-mind returns because of their nature, hygiene requirements, customization, safety considerations, or other legally permitted restrictions.
These may include, where applicable:
- Personalized products;
- Customized products;
- Made-to-order products;
- Products manufactured specifically according to customer instructions;
- Engraved or monogrammed products;
- Certain underwear and intimate apparel;
- Certain swimwear where hygiene seals have been removed;
- Earrings and certain pierced jewelry where hygiene restrictions apply;
- Personal care products that have been opened or used;
- Cosmetics that have been opened or used;
- Hygiene products with broken or removed seals;
- Perishable products;
- Consumable products once opened;
- Gift cards;
- Certain digital products;
- Products damaged through misuse or improper handling;
- Products that have been altered or modified after delivery;
- Products returned without essential components;
- Products specifically marked as final sale or non-returnable where legally permitted.
If you are unsure whether a product is eligible for return, please contact us before purchasing or before returning the product.
Any mandatory consumer rights that apply to these products remain unaffected.
7. Sale & Promotional Items
Unless otherwise stated, eligible products purchased during a promotion or at a discounted price may still be submitted for a return request within the applicable 15-day period.
However, certain products may be specifically designated as:
Final Sale or Non-Returnable.
Where legally permitted, products clearly identified as final sale or non-returnable may not qualify for a change-of-mind return.
This does not affect your rights if a product is defective, damaged, incorrectly supplied, or if applicable law provides otherwise.
8. How to Request a Return
To start a return, contact:
SovaraCraft Customer Support
Email: sovaracraft@gmail.com
Please provide:
Order Number:
Customer Name:
Email Address:
Product Name:
Reason for Return:
Description of Issue:
Photos/Videos (if applicable):
Once we receive your request, we will review the information and determine the appropriate return procedure.
If approved, we may provide:
- Return authorization;
- Return Merchandise Authorization (RMA) number where required;
- Return warehouse address;
- Shipping instructions;
- Return label where applicable;
- Required customs information;
- Additional documentation.
Do not ship the product until you receive our return instructions.
9. Return Authorization Is Required
All returns must be authorized before being shipped.
Some of our fulfillment partners and warehouses require a Return Merchandise Authorization (RMA) or another form of return approval.
Products sent without authorization may:
- Be refused by the warehouse;
- Be returned to the sender;
- Be lost within the fulfillment network;
- Experience significant processing delays;
- Be ineligible for reimbursement where the unauthorized return prevents us from processing the claim.
Therefore, please always contact SovaraCraft before sending anything back.
10. Do Not Return Products to the Original Shipping Address
Do not automatically return a product to the address printed on the original package or shipping label.
The shipping address shown on a package may belong to:
- A carrier;
- A logistics facility;
- A fulfillment center;
- A supplier;
- A temporary processing facility;
- A warehouse that does not process customer returns.
The correct return address may be different from the original shipping address.
Always use the return address provided by SovaraCraft Customer Support after your return request has been approved.
11. Multiple Suppliers & Return Locations
SovaraCraft works with multiple brands, suppliers, fulfillment partners, and warehouses.
Products may be fulfilled from locations in the:
- United States;
- United Kingdom;
- European Union;
- Asia;
- Or other international locations.
As a result, we do not use one universal return address for every product.
The correct return location depends on factors such as:
- Product;
- Brand;
- Supplier;
- Warehouse;
- Original fulfillment location;
- Customer location;
- Reason for return.
Two products purchased in the same order may therefore have different return instructions.
Please contact us before returning any item.
12. Multiple Products in the Same Order
If your order contains multiple products, those products may have been fulfilled by different warehouses or fulfillment partners.
If you wish to return multiple items from the same order, please identify each product you wish to return when contacting us.
Do not assume that all products should be returned in the same package or to the same address.
We will provide the appropriate instructions for each item.
13. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Damaged, Defective or Incorrect Products
If we confirm that the product was damaged, defective, or incorrectly supplied, we will provide the appropriate resolution and return instructions.
Where a physical return is required, we will inform you how the return shipping will be handled.
Change-of-Mind Returns
For approved change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
This may include returns caused by:
- Ordering the wrong size;
- Ordering the wrong color;
- Ordering the wrong model;
- No longer wanting the product;
- Personal preference;
- Other customer-related reasons.
Return shipping costs are generally non-refundable where permitted by law.
14. Return Shipping Responsibility
When you are responsible for arranging return shipping, we strongly recommend using a trackable shipping service.
Please retain:
- Tracking number;
- Shipping receipt;
- Proof of postage;
- Any customs documentation.
We cannot guarantee receipt of a return package that is shipped without tracking.
A refund may not be processed until the returned product reaches the authorized return location or sufficient proof of return is provided where required by applicable law.
15. International Returns
International returns may require additional procedures.
Depending on the origin and destination of the return, there may be:
- International shipping charges;
- Customs declarations;
- Import/export procedures;
- Duties;
- Taxes;
- Carrier fees;
- Brokerage or handling charges.
Please do not arrange an international return independently before receiving instructions from us.
Incorrect customs declarations or shipment to an unauthorized location may result in additional costs, delays, or the package being returned.
For non-defective change-of-mind returns, customers may be responsible for applicable return shipping and related costs where permitted by law.
16. Refund Processing
Once your eligible return has been received and inspected, or your claim has otherwise been approved for a refund, we will notify you.
If approved, the refund will generally be issued to your original payment method.
After we process the refund, please allow approximately 5–10 business days for it to appear in your account.
Processing times depend on your:
- Bank;
- Credit or debit card issuer;
- Payment provider;
- Country;
- Original payment method.
SovaraCraft does not control the processing time of your financial institution after a refund has been issued.
17. Original Shipping Charges
Original shipping charges may be non-refundable for change-of-mind returns where permitted by applicable law.
If a refund results from a verified damaged, defective, incorrect, or otherwise non-conforming product, shipping charges will be handled according to the circumstances and applicable consumer law.
18. Partial Refunds
In certain circumstances, only a partial refund may be available where permitted by applicable law.
Examples may include products that:
- Show signs of use beyond reasonable inspection;
- Are returned damaged due to customer handling;
- Are missing accessories or components;
- Are missing original packaging where this materially reduces their value;
- Have been altered;
- Are otherwise returned in a condition different from the condition in which they were received.
Any deduction will be assessed according to the circumstances and applicable law.
19. Refund Without Return
In some cases, returning the product may not be necessary.
This may apply to certain:
- Damaged products;
- Defective products;
- Incorrect products;
- Missing-item claims;
- Low-value products;
- Products for which return shipping would be impractical.
If a return is not required, our customer support team will tell you.
Do not dispose of the product until your claim has been reviewed and approved.
20. Exchanges
Because our products may be fulfilled by different warehouses and suppliers, direct exchanges are not always available.
If you need another:
- Size;
- Color;
- Model;
- Variation;
please contact us.
Where a direct exchange is unavailable, you may need to return the eligible original product and place a new order for the replacement item.
We will provide instructions based on the product and circumstances.
21. Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to cancel or modify an order, please contact us as soon as possible after placing the order at:
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee cancellation or modification once processing or fulfillment has begun.
An order may already have been transmitted to a supplier, warehouse, or fulfillment partner even if tracking information has not yet been generated.
If cancellation is no longer possible, you may need to wait for delivery and then request a return in accordance with this policy.
22. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
- Full name;
- Street address;
- Apartment/unit number;
- City;
- State/province/region;
- Postal or ZIP code;
- Country;
- Phone number where requested.
If you discover an error, contact us immediately at sovaracraft@gmail.com.
We will attempt to correct the address before fulfillment, but we cannot guarantee that changes can be made after processing has begun.
Where a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or handling charges may apply, and a free replacement or full refund may not be available where permitted by applicable law.
23. Refused & Unclaimed Packages
If a package is:
- Refused without prior authorization;
- Not collected from a pickup location;
- Subject to repeated unsuccessful delivery attempts;
- Returned because the recipient was unavailable;
- Returned due to incorrect customer information;
the package may be returned to a fulfillment center, supplier, carrier facility, or warehouse.
Where permitted by applicable law, costs incurred as a result may be deducted from any available refund.
Please contact us before refusing a shipment.
24. Lost Packages
If tracking indicates that your order may have been lost in transit, please contact us at:
We will investigate the shipment with the relevant carrier, supplier, or fulfillment partner.
Please allow reasonable time for the carrier investigation to be completed.
If the package is confirmed as lost and the claim meets the applicable requirements, we may provide an appropriate resolution, which may include:
- Reshipment;
- Replacement;
- Refund.
25. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members;
- Check with neighbors where appropriate;
- Check your mailbox or parcel locker;
- Check with your building reception or concierge;
- Contact the carrier where appropriate.
If you still cannot locate the package, please contact us as soon as possible at sovaracraft@gmail.com.
We will review the available tracking information and assist with the appropriate carrier or fulfillment investigation.
A tracking status of “Delivered” does not automatically determine the outcome of a claim; each case will be reviewed based on the available evidence and applicable law.
26. Delivery Delays
A delivery delay by itself does not automatically mean that a shipment is lost.
International shipments may occasionally be delayed due to:
- Customs processing;
- Carrier disruptions;
- Weather;
- Public holidays;
- Peak shopping periods;
- Transportation disruptions;
- Other circumstances outside our reasonable control.
Please contact us at sovaracraft@gmail.com if your order has significantly exceeded the estimated delivery period so that we can investigate.
27. Chargebacks & Payment Disputes
If you experience a problem with an order, we encourage you to contact SovaraCraft Customer Support first at sovaracraft@gmail.com so that we can investigate and attempt to resolve the issue promptly.
Nothing in this section limits any rights you may have through your payment provider or under applicable law.
28. Proof of Purchase
A valid SovaraCraft order number or other reasonable proof of purchase may be required to process a return, replacement, or refund request.
Returns for products that cannot reasonably be linked to a SovaraCraft order may not be accepted.
29. Promotional Gifts & Bundles
If a product was purchased as part of a bundle, promotion, or offer that included a free product or gift, the return conditions may apply to the entire promotional package.
Where permitted by applicable law, the value of an unreturned promotional item may be deducted from the refund if returning the promotional item was a condition of the offer.
Specific instructions will be provided during the return process.
30. Product-Specific Return Conditions
Certain products or brands may have additional return conditions due to their nature or fulfillment requirements.
Where applicable, product-specific conditions may be displayed on the relevant product page or communicated to you during the return process.
Where product-specific conditions conflict with mandatory consumer protection laws applicable to your purchase, those mandatory legal rights will prevail.
31. Consumer Rights
This Return & Refund Policy does not limit or exclude any mandatory consumer rights available to you under applicable law.
Depending on your country or region, you may have statutory cancellation, withdrawal, conformity, warranty, refund, repair, or replacement rights in addition to the rights described in this policy.
Where applicable consumer law provides you with rights that cannot legally be restricted by this policy, the applicable mandatory consumer law will prevail.
This is particularly relevant for customers in jurisdictions with statutory distance-selling or online-purchase protections.
32. Policy Abuse & Fraudulent Claims
We reserve the right, where permitted by applicable law, to investigate suspected fraudulent, abusive, or misleading return and refund claims.
This may include situations involving:
- Falsified evidence;
- Deliberately damaged products;
- Repeated fraudulent claims;
- Returning a different product;
- Manipulation of tracking or delivery information;
- Other misuse of the return process.
This provision does not affect legitimate claims or mandatory consumer rights.
33. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our operations, fulfillment network, products, or applicable requirements.
The latest version will be published on this page with an updated revision date.
For an order already placed, applicable mandatory consumer rights remain unaffected.
34. Contact Us
For return, refund, cancellation, damaged product, incorrect product, or delivery-related questions, please contact:
SovaraCraft Customer Support
Email: sovaracraft@gmail.com
When contacting us about an existing order, please include your order number and any relevant photographs, videos, or supporting information.
SovaraCraft
Return & Refund Policy