Shipping & Delivery Policy

Thank you for shopping with SovaraCraft. We work with a network of carefully selected fulfillment partners and suppliers located across the United States, United Kingdom, Europe, and other international locations.

Because products may be fulfilled from different warehouses, shipping times, carriers, and delivery methods may vary depending on the product and destination.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotional periods, product launches, or periods of unusually high demand, processing may take slightly longer.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times depend on the product, fulfillment location, destination country, and shipping method.

Typical delivery estimates are:

United States: approximately 3–10 business days

United Kingdom: approximately 3–10 business days

European Union: approximately 4–12 business days

Other International Destinations: approximately 7–20 business days

These delivery times are estimates rather than guaranteed delivery dates.

Some products may have different delivery estimates. Where applicable, more specific shipping information may be displayed on the product page or during checkout.

Multiple Packages

We work with multiple fulfillment partners and warehouses.

If your order contains more than one product, the items may be stored at different fulfillment locations. As a result, your order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees simply because an order is divided into multiple shipments.

Shipping Costs

Shipping costs, when applicable, are calculated based on factors such as the product, destination, warehouse location, and selected shipping method.

The final shipping charge will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping on selected products or destinations.

Order Tracking

Once tracking information becomes available, we will send it to the email address provided with your order.

Please allow approximately 24–72 hours after receiving your tracking number for the carrier's tracking system to display updated information.

Tracking availability may vary depending on the carrier, destination, and shipping service used.

International Shipping

SovaraCraft serves customers across multiple international markets.

International orders may be fulfilled from warehouses located in the United States, United Kingdom, Europe, or other regions depending on product availability and the customer's delivery address.

We aim to route orders through an appropriate fulfillment location whenever possible, but warehouse availability cannot always be guaranteed.

Customs, Duties & Import Taxes

International shipments may be subject to customs procedures, import duties, VAT, taxes, or other charges depending on the destination country, product, order value, and applicable local regulations.

Where taxes or duties are collected during checkout, this will normally be shown before payment is completed.

Where they are not collected at checkout, additional charges may be assessed by local customs authorities or shipping carriers upon import.

Unless otherwise stated during checkout, customers are responsible for any import duties, customs fees, taxes, or similar charges imposed by their destination country.

SovaraCraft does not control customs authorities and cannot guarantee whether additional charges will apply to a particular shipment.

Customs & Delivery Delays

Although we aim to provide reliable delivery estimates, circumstances outside our control may occasionally cause delays.

These may include:

• Customs inspections or clearance procedures

• Carrier disruptions

• Severe weather

• Public holidays

• High-volume shopping periods

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other circumstances affecting logistics networks

Delivery estimates therefore should not be interpreted as guaranteed arrival dates.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.

We cannot guarantee replacement or reimbursement for orders delivered to an incorrect address supplied by the customer.

Lost or Missing Packages

If your tracking information shows no meaningful updates for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team.

We will review the shipment information and, where appropriate, work with the fulfillment partner or carrier to investigate the shipment.

Please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• A description of the problem

• Photos of the product

• Photos of the packaging where relevant

This information helps us investigate the issue with our fulfillment partner or shipping carrier and determine the appropriate resolution.

Refused & Undeliverable Shipments

If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or unpaid customs/import charges, additional shipping or handling costs may apply.

Any refund eligibility in these circumstances will be determined in accordance with our Return & Refund Policy.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us immediately after placing it.

We cannot guarantee that an order can be modified or cancelled once processing or fulfillment has begun.

Peak Season Shipping

Delivery networks may experience increased demand during periods such as Black Friday, Cyber Monday, Christmas, New Year, and other major holidays.

Processing and delivery may take longer than normal during these periods.

We recommend placing time-sensitive orders early.

Questions About Your Delivery?

If you have questions about your shipment, tracking information, or delivery, please contact our customer support team.

Email: sovaracraft@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more quickly.

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By placing an order with SovaraCraft, you acknowledge that delivery dates are estimates and may vary depending on fulfillment location, carrier operations, customs procedures, destination, and circumstances outside our reasonable control.

For information regarding returns, refunds, and cancellations, please review our Return & Refund Policy.